Below you’ll find experiences and reviews submitted by our customers.
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"We stayed a night at the hotel when we went on our cruise the end of April. We got to the hotel and our room wasn't ready so we wandered around, had dinner (Stephanie suggested a fantastic place btw). Came back, our room still wasn't ready. The hotel manager came down, apologized, and took us up to our room. In the elevator she said she had up graded our room. She sure did! Entire 6th floor! It was amazing! Thank you so much for a very memorable stay. We will be back again! Highly recommend!"
"We arrived at 1 pm the day before the cruise Stephanie was great told us to leave luggage and go for a stroll before we left the lobby she showed us to our room, let us know of the Old San Juan must things to do. In the evening Ambar the other front desk clerk was also nice and took care of every request. Some other reviews complained about noise we had no noise until after 8 am and by that time, we were ready to roll."
"This was a great hotel to stay at. We stayed a night before our cruise. It was in walking distance to great spots to explore in San Juan. The front desk clerk pulled out a map and marked all the restaurants and sites to visit that were either in walking distance or accessible by jumping on the trolley. The staff was amazing and the room was great!! The alley was a bit noisy but we had no problem falling and staying asleep. I would definitely stay there again!!"
"The hotel is right in the middle of everything, you can walk easily around town. Perfect location, with the best restaurants nearby. Rooms very nice and clean, staff is very helpful. Very nice place."
"Location of this hotel is perfect to explore Old San Juan before or after a cruise! Cruise ports are nearby with Carnival dock being within walking distance. Room was beautiful and spacious!! Held our bags while our room was readied and delivered them to the room so they were waiting our arrival when we returned later that day."